Speaker Profile Thumbnail for Bob Pacanovsky

Customer Experience & Hospitality Expert helping organizations to create Black Tie Experiences

Bob Pacanovsky Speaking Fee: $10,000 and Below

Customer Experience & Hospitality Expert helping organizations to create Black Tie Experiences

Speaker Profile Thumbnail for Bob Pacanovsky
Speaking Fee:
$10,000 and Below

Travels From:
CLE - Cleveland, OH

Primary Topic Category:
Customer Experience / Service

Secondary Topic Category:
Company Culture / Employee Engagement / Teamwork

 

Bob Pacanovsky Speaker Profile: At A Glance

An entrepreneur for 30 years, primarily in the hospitality industry, Bob Pacanovsky, and his team created over 7,000 meetings, events, and receptions (including catering 25 of the Pro Football Hall of Fame Induction events), and had one opportunity to create both a “wow experience” and a lasting impression (or a Black Tie Experience) on his clients and guests.

Now as a keynote speaker and strategic trainer, he uses his two decades of work to teach companies and organizations how to focus on Hospitality, Service Excellence, and Selfless Leadership to create Black Tie Experiences for every client and guest.

Bob Pacanovsky is a respected keynote speaker known for his expertise in leadership, customer service, and hospitality. With over two decades in the industry, Bob has built a reputation for his practical insights and engaging presentations. His career began with a simple yet powerful principle: nurturing meaningful connections and delivering exceptional experiences. This foundation has propelled him to become a sought-after voice in cultivating company culture and driving employee engagement. Bob's journey into speaking began after his entrepreneurial success with his own hospitality and event management company. He noticed a gap in how businesses approached customer and employee interactions. Recognizing the potential for growth and improvement, Bob transitioned into a role where he could influence and inspire change on a broader scale. His natural ability to connect with audiences and share actionable strategies quickly set him apart in the field. Through his presentations, Bob emphasizes the importance of the "black tie experience"—akin to the careful attention and excellence associated with black-tie events. His message resonates across industries, reminding leaders that the smallest details often leave the most significant impressions. Bob's audiences appreciate his blend of storytelling, humor, and practical advice, which leaves them empowered to transform their organizational cultures. A firm believer in lifelong learning, Bob is committed to sharing not just the what, but the how, offering clear guidance on implementing his principles. His work has inspired countless professionals to strive for excellence and to create environments where both employees and customers feel valued and understood. Bob's legacy continues to grow with every talk, turning thoughts into actions and actions into success.
“If you’re thinking about working with Bob Pacanovsky, do it! He was able to add brilliant content to our annual stakeholder meeting. In post-meeting surveys, his time with us was rated one of the highest. I particularly like that he was able to adapt his program to our attendees that drove home the importance of taking customer service to the next level; which is highly critical in our industry. This is just a good investment and just good business.” Peter Bowden- President/CEO, Visit ColumbusGA I wanted to personally tell you that I appreciate your kind words and THANK YOU for an outstanding presentation. You “hit it out of the park” which is exactly what I asked you to do at the closing session. I have received all positive feedback from our members. You were a pleasure to work with and I look forward to working with you again in the future. LaShun Chappell Wright- Director of Training and Technical Assistance, Georgia Primary Care Association As we were developing a customer service quality improvement project, the one person who we knew would be the perfect fit to conduct the trainings was Bob Pacanovsky. He comes with excellent customer service skills, culinary expertise, a motivating message, and a unique perspective as a family member of individuals living in long-term care. He takes the time to fully customize his seminars to your goals and expectations all while holding true to his Black Tie Experience Principles. Bob shares real-life relatable experiences whether you are a resident, family member, or employee of a community. You cannot help but be impacted by his seminars and trainings. He genuinely cares for his customers and goes above and beyond every time! I am confident that Bob Pacanovsky’s Black Tie Experience will take customer service to a new level in your organization. -Julie Esack, Quality Improvement Ombudsman, Direction Home- Akron/Canton Our attendees loved Bob and his message! One attendee said it best: “Totally engaging - loved his entire presentation!” Additionally, he is incredibly easy to work with, timely, and very professional – a meeting planner’s dream! I would highly recommend Bob to other ASBOs across the country and any organization looking for an engaging and thought-provoking keynote speaker. Lindsay Plath, CMP, Education & Events Manager, AMR Services “The insights and guidance Bob Pacanovsky provided to participants at our annual conference were highly sought and valuable. Our participants not only found value in the perspective that he provided during a stand-alone breakout session, they raved about the message he provided during his keynote presentation as it invigorated them and reminded them that, ultimately, everything we do is about relationships and service to one another. The Black Tie Experience is what each of us seeks every day in our personal and professional relationships. Bob provided valuable guidance on how we can all do better by being better! From the planning side of things, he is also great and not demanding – something we all seek in keynote presenters.” Jarrod A. Clabaugh, CAE, President & CEO Ohio Society of Association Professionals
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