Bruce Temkin Speaking Fee: $20,000 to $30,000

Bruce Temkin is a leading authority in the field of Experience Management (XM), often referred to as the “Godfather of Customer Experience.” His career has been defined by a commitment to understanding human behavior and translating that insight into actionable strategies for organizations. Bruce's journey began in engineering, where he worked on submarine missile systems. However, his passion for understanding human behavior led him to pursue an MBA at MIT Sloan School of Management. This shift marked the beginning of his focus on organizational dynamics and customer experience. At GE, he spearheaded one of the company's first Six Sigma projects, emphasizing the importance of process excellence in customer interactions. His tenure at Forrester Research further solidified his expertise, where he led the company's B2B, financial services, and customer experience practices, becoming the most-read analyst for 13 consecutive quarters. In 2018, Bruce co-founded the Qualtrics XM Institute, a global hub for Experience Management professionals. Under his leadership, the Institute has become a pivotal resource for organizations seeking to enhance customer, employee, product, and brand experiences. The Institute offers training, thought leadership, and a community for XM professionals worldwide. Beyond his work with the XM Institute, Bruce is the Chief Humanity@Scale Officer at temkinsight, a firm dedicated to promoting human-centric leadership. Through Humanity@Scale, he encourages leaders to consider the broader impact of their decisions on all stakeholders, aiming to foster a more empathetic and effective approach to business. Bruce's contributions to the field have been recognized globally. He has co-authored influential reports and frameworks, including the "Voice of the Customer Award" and the "Customer Experience Index." His work continues to inspire organizations to prioritize human experiences in their strategies, driving meaningful change across industries.