Horst Schulze Speaking Fee: $20,000 to $30,000
Speaking Fee:
$20,000 to $30,000
Travels From:
ATL - Atlanta, GA
Travels From:
ATL - Atlanta, GA
Primary Topic Category:
Customer Experience / Service
Primary Topic Category:
Customer Experience / Service
Secondary Topic Category:
Leadership and Management
Secondary Topic Category:
Leadership and Management
Horst Schulze Speaker Profile: At A Glance
A legend and leader in the hotel world, Horst Schulze's teachings and vision have reshaped the concepts of service and hospitality across industries. After leaving The Ritz Carlton Hotel Company, Mr. Schulze went on to found The Capella Hotel Group. This luxury hotel company managed some of the most elite properties worldwide, and gave Mr. Schulze the opportunity to further define the luxury hotel industry, receiving countless awards and recognitions.
Horst Schulze is a renowned figure in the hospitality industry, celebrated for his visionary leadership and unwavering commitment to excellence. As a co-founder of The Ritz-Carlton Hotel Company, Schulze was instrumental in establishing the gold standard for luxury service. Under his leadership as President and COO, The Ritz-Carlton became the first service-based company to win the prestigious Malcolm Baldrige National Quality Award, not once but twice. His innovative approach to customer service, empowering employees to make decisions that enhance guest satisfaction, has set a benchmark in the industry.
After his successful tenure at The Ritz-Carlton, Schulze went on to found the Capella Hotel Group. This venture allowed him to further define luxury hospitality, managing some of the world's most elite properties and receiving numerous accolades for his contributions. Schulze’s philosophy that service should be personalized and employees should be motivated by purpose has been a cornerstone of his management style, influencing countless professionals in the hospitality sector.
Beyond his corporate achievements, Schulze is a sought-after keynote speaker and author. His book, "Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise," encapsulates his business principles and personal insights, offering valuable lessons on leadership and quality service. Today, he serves as an Expert in Residence at Arch + Tower, a boutique consulting firm, where he continues to impart his knowledge on organizational strategy and excellence.
Schulze's legacy is marked by his dedication to fostering a culture of excellence and his innovative strategies in customer service and leadership. His work continues to inspire leaders across industries, making him a prominent voice in discussions about business growth, customer loyalty, and effective management.