Speaker Profile Thumbnail for Lee Cockerell

Former Executive Vice President of Operations at Walt Disney World¨ Resort | Author of 'Creating Magic' | Expert on Leadership and Customer Service

Lee Cockerell Speaking Fee: $20,000 to $30,000

Former Executive Vice President of Operations at Walt Disney World¨ Resort | Author of 'Creating Magic' | Expert on Leadership and Customer Service

Speaker Profile Thumbnail for Lee Cockerell
Speaking Fee:
$20,000 to $30,000

Travels From:
MCO - Orlando, FL

Primary Topic Category:
Customer Experience / Service

Secondary Topic Category:
Leadership and Management

 

Lee Cockerell Speaker Profile: At A Glance

Lee Cockerell is a renowned keynote speaker and former Executive Vice President of Walt Disney World Resort, where he led a team of 40,000 cast members. With over four decades of executive experience, he specializes in leadership, management, and customer service. Lee is also a respected author, known for his books "Creating Magic" and "The Customer Rules." His practical insights and engaging style make him a sought-after speaker worldwide.

Lee Cockerell is a renowned keynote speaker and former Executive Vice President of Operations for the Walt Disney World Resort. With a career spanning over four decades, Lee's expertise in leadership, management, and customer service has left an indelible mark on the corporate world. Throughout his tenure, he led a team of 40,000 Cast Members, establishing a benchmark for operational excellence and employee engagement. Lee's journey began in Ardmore, Oklahoma, where his early experiences in the hospitality industry laid the foundation for his future success. He started in the hotel business, gradually climbing the ranks with Marriott and later Hilton. His big break came when he joined Disney in 1990, where his leadership acumen quickly rose to prominence. He was instrumental in opening Disneyland Paris and eventually returned to the U.S. to oversee operations at Walt Disney World Resort. What sets Lee apart is his passion for creating a culture of excellence. From the moment he stepped into Disney, he championed initiatives that amplified customer satisfaction and streamlined operations. Lee is also a prolific author and educator, sharing his knowledge through books like "Creating Magic" and "The Customer Rules". These works highlight the principles that made Disney a global leader in customer service. Beyond his professional achievements, Lee is dedicated to personal development and teaching others. He frequently mentors aspiring leaders and speaks at conferences worldwide, offering actionable insights into leadership and management. LeeÕs wisdom is grounded in real-world experience, making his advice both practical and impactful. Today, Lee continues to inspire businesses and individuals alike, emphasizing that great leadership is about service, dedication, and a relentless pursuit of excellence. His pragmatic approach and engaging storytelling make him a sought-after speaker and a trusted voice in the field of leadership. Whether through his books, online courses, or live presentations, Lee CockerellÕs influence reaches far and wide, making a significant difference in the lives of those who strive for greatness.
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