How can a company’s unique culture be sustained, not just for a season, but for decades?

In Dee Ann Turner’s new book, It’s My Pleasure: The Impact of Extraordinary Talent and Compelling Culture, she shares the secret sauce of Chick-fil-A’s highly effective business model that began over 60 years ago by founder Truett Cathy. Truett created something incredibly special at Chick-fil-A, but Turner also notes that he had the wisdom and humility to create something bigger than himself: an enduring culture that values people above everything else.