| Have you had to adjust your customer service protocols stemming from the stressful era of COVID?
Maybe a (seemingly) grown adult threw a fit, demanding to speak to upper management because their requested fancy cheese or fruit wasn’t in season, and then proceeded to chew out your employees before screaming obscenities and storming out? Only to have that tantrum followed by an equally belligerent Yelp review?
Amazingly, these are the times we are living in and working through.
In a recent NY TIMES article, A Nation on Hold Wants to Speak to a Manager, Sarah Lyall dives into the emotional turbulence and hoops of fire presented to our front line employees.
Navigating the crucial nuances of surviving today’s consumer environment without turning your team into security guards, therapists, or bouncers is a whole new skill (thanks, New Normal – one more thing!) that must be developed.
Through empowered and empathetic customer service, authentic branding, and unexpected, one-of-a-kind experiences, help your teams turn full-grown toddlers into absolute raving fans!
Love & LOTS of Lysol,
Gotham Artists
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The Solution To Your Consumer Challenges
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Doug Lipp, Customer Service & Business Leadership Expert, is on a crusade to help organizations strengthen their corporate culture, boost business performance, and unapologetically have fun while doing it. He also discusses common organizational traps that undermine companies and impede their ability to build a thriving and sustainable culture. Drawing on his 30 plus years of combined experience at Disney and in private practice, Doug inspires and challenges hundreds of organizations worldwide. Doug is a distinguished international consultant, eight-time author, and former head of training at the legendary Disney University.
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Lisa Copeland, Sales Strategist, and Business Leader is a twice award-winning franchisee. She has been an entrepreneur for over 20 years. Lisa has the honor of not only owning and operating two successful franchises but, sitting in a leadership position to represent 2,700 franchisees to the franchisor. With over 25 years of proven success, Lisa Copeland is a dedicated pioneer in the field of automotive sales and brand strategy. She has been a trailblazer in the automotive and financial services industries and has received many awards and recognitions along the way, including the Board of Directors of Women in Automotive in 2016 and the 2016 American Heart Association Go Red Chairwomen.
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Scott McKain, Business Leader, and Author is an internationally known authority who helps organizations create distinction in every phase of business and teaches how to deliver an “Ultimate Customer Experience.” He is the founder of a consulting and training company that explores the role of ultimate customer experiences in creating enhanced client retention and revenue, and is the author of three Amazon.com #1 business bestsellers; all teaching how to expand profits, increase sales and engage customers. McKain’s latest book, released by publisher McGraw Hill and titled 7 Tenets of Taxi Terry, provides the specific steps for every employee to create and deliver ultimate customer experiences.
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Sylvie di Giusto, Keynote Speaker, Personal Branding Expert, and Author, is the go-to for developing authentic & committed leaders, has nearly twenty years of corporate experience educating and inspiring thousands of clients worldwide. She has held senior positions, mainly in human resources, at international organizations ranging from 10 to 100,000 employees throughout her career. Today, she is a recognized member of the global speaking community, having presented to every stratum of management—from experienced CEOs to young executives—within various industries.
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Duncan Wardle, Former Head of Innovation & Creativity at The Walt Disney Company, is a multiple Ted X speaker and contributor to Fast Company Magazine. Leaning on 25+ years of experience with Disney, most recently as Head of Innovation & Creativity, Duncan creates an engaging, immersive keynote that leaves the audience with a unique set of tangible tools to embed a culture of innovation and creativity across their organizations. He teaches Master Classes at Yale, the University of North Carolina, Duke University, and Florida. In 2008 he received the American Citizen of Choice Award at the White House. In 2014 he was awarded a Hons.
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Johnny Cupcakes, Award-Winning Entrepreneur & Brand Hysteria Expert, is the founder of the world-renowned tee-shirt brand Johnny Cupcakes. Johnny’s known for helping other people create blueprints to build brand loyalty, create memorable experiences, and inspire innovation. Johnny was named America’s #1 Young Entrepreneur by Business Week, Top Innovator in Retail by The Boston Globe, and featured in INC magazine as the CEO of one of the world’s fastest-growing independent businesses.
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