Stan Phelps Speaking Fee: $10,000 to $20,000
Travels From:
HPN - White Plains, NY
Primary Topic Category:
Customer Experience / Service
Secondary Topic Category:
Leadership and Management
Stan Phelps Speaker Profile: At A Glance
Stan Phelps is a seasoned keynote speaker and bestselling author known for his expertise in customer experience and employee engagement. With over 200 notable speaking engagements, he has inspired organizations globally to differentiate through purpose. Stan is recognized for his innovative Goldfish series of books, which have been translated into multiple languages. His approach combines compelling insights with actionable strategies, making him a sought-after speaker for conferences and corporate events.
Related Speakers
Horst Schulze
Co-Founder, The Ritz-Carlton Hotel Company | Founder, Capella Hotel Group | Expert in Luxury Hospitality and Customer Service Excellence
A legend and leader in the hotel world, Horst Schulze's teachings and vision have reshaped the concepts of service and hospitality across industries. After leaving The Ritz Carlton Hotel Company, Mr. Schulze went on to found The Capella Hotel Group. This luxury hotel company managed some of the most elite properties worldwide, and gave Mr. Schulze the opportunity to further define the luxury hotel industry, receiving countless awards and recognitions.
Ken Schmidt
Authentic Leadership and Customer Loyalty Expert; Senior Role in Harley-Davidson Turnaround; and Author, Make Some Noise: The Unconventional Road to Dominance
As the former director of communications for Harley-Davidson Motor Company, he played an active role in one of the most celebrated turnarounds in corporate history – and got paid to ride motorcycles. He is widely known and respected as one of the business world’s most outspoken, provocative, and entertaining thought leaders on competition, brand management, positioning, reputation management, human behavior, and loyalty.
Lee Cockerell
Former Executive Vice President of Operations at Walt Disney World¨ Resort | Author of 'Creating Magic' | Expert on Leadership and Customer Service
Lee Cockerell is a renowned keynote speaker and former Executive Vice President of Walt Disney World Resort, where he led a team of 40,000 cast members. With over four decades of executive experience, he specializes in leadership, management, and customer service. Lee is also a respected author, known for his books "Creating Magic" and "The Customer Rules." His practical insights and engaging style make him a sought-after speaker worldwide.
Blake Morgan
Keynote Speaker and Customer Experience Futurist
Blake Morgan is a keynote speaker and customer experience futurist and author of two books on customer experience. Her bestselling second book is called “The Customer Of The Future: 10 Guiding Principles For Winning Tomorrow’s Business” (HarperCollins), identified by Business Insider as one of the top 20 books executives are reading to deal with COVID-19.
Chip Wade
Chief Executive Officer, Union Square Hospitality Group
As Chief Executive Officer of Union Square Hospitality Group, Chip is responsible for further enhancing and evolving the company’s culture, driving an even greater guest experience, and bolstering the excellence and growth of its businesses. Chip joined the USHG executive team as President, in 2019, following a rich 30-year career in operational leadership in the hospitality industry. In 2022, he was named Chief Executive Officer.
Tiffani Bova
Growth, Innovation and Sales Transformation Keynote Speaker and Advisor. Former Chief Growth Evangelist at Salesforce. Customer and Employee Experience and Sales Expert, 2x WSJ Bestselling Author, Two-time Top Business Thinker in the World by Thinkers50, Former Gartner Research Fellow, 5-Star-Rated Podcast Host and AI experiences expert
Consistently ranked as one of the world’s top business thinkers, two-time bestselling author Tiffani Bova is an acclaimed expert on all things top-line growth. She has helped hundreds of companies around the globe respond to changing market dynamics and customer expectations while developing a customer-centric go-to-market approach. Her energizing presentations ignite teams to succeed and provide transformative frameworks to unleash unparalleled growth. Unique as both a practitioner, academic, author, and influencer, Tiffani provides the perfect combination of research and real-world experience gained as the global growth and innovation evangelist at Salesforce and as an advisor to tech leaders including Microsoft, Cisco, Amazon-AWS and others.
Dan Gingiss
Professional speaker inspiring audiences to make customer experience their biggest competitive advantage | Empowering every employee to become The Experience Maker™ | Keynote Speaker 🎤 | 2X Author 📚
Dan Gingiss is an international keynote speaker and business coach who believes that a remarkable customer experience is your best competitive advantage. His 20-year professional career included leadership positions at McDonald’s, Discover and Humana. Dan is the author of two books, The Experience Maker and Winning at Social Customer Care, and he co-hosted the award-winning Experience This! podcast.
Bob Pacanovsky
Customer Experience & Hospitality Expert helping organizations to create Black Tie Experiences
An entrepreneur for 30 years, primarily in the hospitality industry, Bob Pacanovsky, and his team created over 7,000 meetings, events, and receptions (including catering 25 of the Pro Football Hall of Fame Induction events), and had one opportunity to create both a “wow experience” and a lasting impression (or a Black Tie Experience) on his clients and guests.
Now as a keynote speaker and strategic trainer, he uses his two decades of work to teach companies and organizations how to focus on Hospitality, Service Excellence, and Selfless Leadership to create Black Tie Experiences for every client and guest.
Matt Dixon
Array
Matt Dixon is a renowned expert in sales and customer experience, known for his best-selling books "The Challenger Sale" and "The Effortless Experience." As a frequent contributor to Harvard Business Review, he offers cutting-edge insights into customer loyalty and sales strategies. Dixon's work has transformed how companies approach sales and service, making him a sought-after speaker and advisor globally.
George Blankenship
Former Executive at Tesla and Apple | Architect of Apple’s Retail Strategy | Expert in Customer Experience & Innovation | Transforming Businesses through Creative Strategies
Former Tesla, Apple and GAP Inc. executive, George Blankenship, drives businesses toward innovation and transforms companies from status quo market contenders to forward-thinking and dynamic companies of the future. He brings 30 years of international strategy, retail and real estate experience to his audiences. He most recently disrupted the auto industry, redefined customer engagement, and revolutionized the car-buying experience in his executive role at Tesla Motors.
Ashley Reichheld
Partner at Deloitte | Expert on Customer Experience | Speaker on Business and Service
Ashley Reichheld is a Principal at Deloitte Digital and leads the Customer, Brand & Experience practice for various sectors, including Automotive and Hospitality. With over 20 years of experience, she is renowned for helping clients reimagine their brands and customer experiences. Ashley is the creator of the HX TrustID™ measurement platform and the author of "The Four Factors of Trust."
Brittany Hodak
Co-Founder of The Superfan Company | Expert on Customer Experience | Speaker on Marketing and Branding
Brittany Hodak is an award-winning entrepreneur and customer experience keynote speaker known for her expertise in creating superfans. She has worked with major brands such as Walmart, Disney, and Amazon, and has shared stages with celebrities like Dolly Parton and Katy Perry. Brittany is the author of the acclaimed book "Creating Superfans," which outlines her SUPER Model framework for transforming businesses through exceptional customer experiences.
Erik Wahl
Groundbreaking Artist
Learn to unlock your creative potential and embrace innovation and risk, as this internationally recognized graffiti artist and author reveals the keys to being extraordinary in any competitive environment. Virtual Programs Now Available
Chester Elton
#1 Bestselling Business Author, Organizational Culture, Employee Engagement, and Teamwork Expert
One of today’s most influential voices in workplace trends, Chester Elton has spent two decades helping clients engage their employees to execute on strategy, vision, and values.
