Former VP of Corporate Talent for Chick-fil-A
Dee Ann Turner
Travels From Atlanta, GEORGIA
Dee Ann Turner At A Glance:
As former VP of Corporate Talent for Chick-fil-A, Dee Ann Turner helps organizations understand the art of selecting and growing extraordinary talent and creating a remarkable culture. The result: legendary customer service.
Dee Ann is a 33-year veteran of Chick-fil-A, Inc. Prior to retirement in 2018, she was Vice President, Talent and Vice President, Sustainability for Chick-fil-A, Inc. Selected as the company’s first female officer in 2001, she was instrumental in building and growing Chick-fil-A’s well-known culture and talent systems. During her long career, she worked closely with Chick-fil-A’s founder, S. Truett Cathy, and other key leaders as an architect of their organizational culture. Turner was responsible for thousands of selections of Chick-fil-A Franchisees and corporate staff members. Additionally, she led Talent Management, Staff Learning and Development, Diversity and Inclusion, Culture and Engagement. Most recently, Dee Ann launched and led the Sustainability function focusing on Chick-fil-A’s strategy to implement sustainable practices at the $10.5 billion company.
Today, she leads her own organization, Dee Ann Turner, LLC, writing books, speaking to over 50 audiences per year and consulting and coaching leaders globally. She is the author of the best-seller, It’s My Pleasure: The Impact of Extraordinary Talent and a Compelling Culture. Her latest book is Bet on Talent: How to Create a Remarkable Culture and Win the Hearts of Customers was released in September 2019.
She is a graduate of Clayton State University with a degree in Management. She also completed executive education courses at Emory University, University of North Carolina at Chapel Hill and the University of Virginia’s Darden Business School. She is a 2009 alumnus of the prestigious Harvard Business School Advanced Management Program.
Dee Ann has been married to her husband, Ashley for 35 years and they are the parents of three grown sons. She has served numerous non-profit boards in the past including The Kenya Project, Eagle Ranch and Proverbs 31 Ministries. She has also served on the board of advisors for Lubbock Christian University and First Care Clinics. Currently, she serves on the board of advisors for Unconventional Business Network Women. When she is not traveling, she can often be found on her Peloton bike in her home outside of Atlanta or on her stand up paddleboard at Lake Hartwell in northeast Georgia.
Recipe For a Remarkable CultureThis talk outlines the elements that create a Remarkable culture: A Meaningful Purpose, A Challenging Mission and Demonstrated Core Values. Dee Ann explains how to create these elements within your organization and how to apply them to win the hearts of employees and customers.
Win With WhoTo win in the marketplace, selecting and keeping extraordinary talent is paramount. Dee Ann uses her experiences of selecting thousands of people for hospitality roles to explain how to select for character, competency and chemistry. Extraordinary talent flourishing in a remarkable culture will create amazing customer experiences
The Secret Sauce of Legendary Customer ServiceIn this message, Dee Ann explains how to combine the ingredients of a Remarkable Culture with Extraordinary Talent to create customer loyalty through legendary customer experience. The difference between an amazing customer service and a poor customer experience is an employee who cares. Dee Ann helps her audience how to select, train and motivate people to care more.
We had Dee Ann speak at our national sweetFrog conference and she was an absolutely perfect fit for us. sweetFrog strives to provide amazing experiences for our customers and her message around service resonated with our franchise owners. Her stories are entertaining, but more importantly, relevant to our goals as a corporation. I would HIGHLY recommend Dee Ann to any company that is truly looking to improve their service model. Thank you, Dee Ann!!
— Matthew Chadinha, Director of Operation, SweetFrog Frozen Yogurt