Speaker Profile Thumbnail for Jeanne Bliss

Customer Experience Expert & Author

Jeanne Bliss Speaking Fee: $20,000 to $30,000

Customer Experience Expert & Author

Speaker Profile Thumbnail for Jeanne Bliss
Speaking Fee:
$20,000 to $30,000

Travels From:
SEA - Seattle, WA

Primary Topic Category:
Customer Experience / Service

Secondary Topic Category:
Business & Entrepreneurship

 

Jeanne Bliss Speaker Profile: At A Glance

Jeanne Bliss pioneered the role of the Chief Customer Officer, holding the first ever CCO role for over 20 years at Lands’ End, Microsoft, Coldwell Banker and Allstate Corporations. Reporting to each company’s CEO, she moved the customer to the strategic agenda, creating transformational changes to each brands’ customer experience.

Jeanne Bliss is a trailblazer in customer experience and a trusted guide for companies seeking to build authentic, lasting customer relationships. For over 35 years, Jeanne has helped organizations become the best versions of themselves by creating behaviors and strategies that foster deep, meaningful connections with customers. As the pioneer of the Chief Customer Officer (CCO) role, Jeanne served in this capacity at Lands’ End, Microsoft, Coldwell Banker, and Allstate, where she reported directly to the CEO. She successfully elevated the customer experience to a strategic priority, driving transformative changes that resulted in exceptional loyalty rates and improved customer experiences across large-scale organizations. Jeanne’s expertise has empowered over 20,000 leaders worldwide to embrace a vision of improving lives as the cornerstone of their business strategy. Her deep insights and practical frameworks have made her a sought-after advisor for uniting leadership teams and breaking down organizational silos to achieve customer-driven growth. As the Founder and President of CustomerBliss and the Co-Founder of the Customer Experience Professionals Association, Jeanne has delivered over 2,000 speeches and workshops across industries. Her work equips businesses to create impactful roadmaps for delivering exceptional customer experiences that inspire passionate advocacy from both customers and employees.
  • Jeanne Bliss: Virtual Deep Dives

    For over 35 years, Jeanne has been guiding companies to become BELOVED and UNFORGETTABLE; EARNING CUSTOMER GROWTH through their ELEVATED BUSINESS PRACTICES and the HUMANITY of THEIR PEOPLE. A pioneer and chief architect of the Customer Experience movement Jeanne Bliss takes the Hot Seat in her Virtual Deep Dives by sharing strategies that she herself would be implementing if she was the sitting Chief Customer Officer of your organization. Jeanne’s virtual content focuses on a 20 minute inspiration and strategy presentation by Jeanne and is followed by 20 minutes of engaged conversation between Jeanne and your organization’s thought leaders on the best practices that will help you elevate your customers’ and employees’ lives during this unprecedented time of hyper-disruption.
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