Fee Range< $25,000
Travels FromBellevue, WASHINGTON
At a glance:Gain invaluable insight into driving business growth as this premiere customer experience expert reveals how to develop and implement tactics for effectively interacting with and improving the lives of your customers. Virtual Programs Now Available
Jeanne Bliss helps companies and people become the best version of themselves. She guides them to define, build and live the behaviors and actions that will fuse customers to them, and ultimately create deep and memorable relationships. Creating these deeper relationships has been Jeanne’s singular mission for over 35 years.
Jeanne pioneered the role of the Chief Customer Officer, holding the first-ever CCO role at Lands’ End, Microsoft, Coldwell Banker, and Allstate Corporations. Reporting to each company’s CEO, she moved the customer to the strategic agenda, redirecting priorities to create transformational changes to each brands’ customer experience. She has driven achievement of 95 percent loyalty rates, improving customer experiences across 50,000-person organizations.
Her ability to effectively guide leaders and companies to earn customer-driven growth is based on these experiences as a practitioner for over 35 years working across organizations to unite the C-Suite and organizational silos; as well as guiding over 20,000 leaders around the world to understand that improving lives should be their most important strategic vision.
Jeanne is the Founder and President of CustomerBliss, and the Co-Founder of The Customer Experience Professionals Association and she has delivered over 2,000 speeches and workshops for nearly every business vertical in B2B and C2B companies on how to build the roadmap toward these deep and genuine customer experiences that earn passionate advocates both inside and outside of your business.
*Jeanne would be happy to add a 30min Fireside Chat with your leadership to any booked Keynote, as long as time allows*
BUILD YOUR CUSTOMER-DRIVEN GROWTH ENGINE - 5 Leadership Steps for Living the DNA of “Experience”Just HOW do you go about earning customer-driven growth? What’s different about leadership, motivation, communication and accountability in a transformed customer company….and how did they get there? This keynote will answer those questions and demystify that path for you. It is based on Jeanne’s 25 years as a Chief Customer Officer, her experiences coaching over 20,000 executives the content in her seminal book, Chief Customer 2.0 and her Podcast interviews with over 200 Global Chief Customer Officers.
In the words of Senior VP & Chief Customer Officer at Oracle, Jeb Dasteel, “If Jeanne Bliss hadn’t written her first book, I wouldn’t be in the role I have today… She continues to provide leading guidance for Chief Customer Officers.”
- Jeanne outlines her 5-steps necessary to successfully lead a customer experience transformation.
-She will guide you on how to embed these competencies into your organization to get into action quickly with a united leadership team.
HUMANITY IN BUSINESS - Show the Best Version of Your Company & Your People to the WorldCreating Customer Experience without HUMANITY is just a bunch of business tactics. This keynote is a fast-track lift-off for your customer experience efforts, that will inspire your audience to include the often-overlooked critical element of transformation: understanding the human at the end of your decisions. Creating caring Customer Experiences should not be as difficult as some make it. Just ask yourself, “Would I do that to my mother?” That question inspired Jeanne to write her latest strategy-rich book, Would You Do that To Your Mother? as a common-sense guide on making business personal and winning customer loyalty. The most admired companies who earn ardent supporters and organic growth angst over who these people are, how they live their lives, and understand their goals. They build respect, honor, and trust into their operating model and with their people. And they are celebrated for how they show up as people, and for the care, the thoughtfulness and the humanity that they have woven into their operating model. This is a fast-paced and uplifting ride of the reality of the lives of our customers, blended with turning on “aha!” moments to give your employees the tools and motivation to make business personal, inspire your customers’ loyalty, and make mom proud!
-Jeanne will customize this speech by working with you to select the case studies in each of the four areas that define the lives of YOUR customers.
-This customized approach will give your audience a path for actions they can take immediately, often with very little investment, rather than a seismic shift in attitude, and will inspire them to act
WHAT’S YOUR THREE-BLOCKS LONG? - Creating Moments that Pull People Toward Your OrganizationJeanne learned about humanity in business by watching her Dad in his Buster Brown shoe store in Des Plaines, Illinois. He shoe’d a generation of children, and their children’s children, and the memory of his care, not only for the tiny little feet but for moms and legions of families he cared for over the years, earned him a place in the story of their lives. So much so, that when he retired, a line of people THREE-BLOCKS LONG stood to tell him how buying shoes would never be the same. The foundation of Experience is MEMORY creation. The admired companies start here. They focus on how their people, actions and overall behavior of their company establishes how they’ll be remembered. Knowing how you want people to remember you, building how you will deliver those memories, and then living those characteristics and behaviors yields what Jeanne Bliss describes as prosperity of the human spirit and financial prosperity.
- Learn the art and science of delivering memories that will make people stand in line for your experience, your product, and your people.
-Understand the value of memory creation as the currency of your brand.
-Inspire your people to be MEMORY MAKERS, who deliver moments that pull people toward you and your organization.
Jeanne Bliss: Virtual Deep DivesFor over 35 years, Jeanne has been guiding companies to become BELOVED and UNFORGETTABLE; EARNING CUSTOMER GROWTH through their ELEVATED BUSINESS PRACTICES and the HUMANITY of THEIR PEOPLE. A pioneer and chief architect of the Customer Experience movement Jeanne Bliss takes the Hot Seat in her Virtual Deep Dives by sharing strategies that she herself would be implementing if she was the sitting Chief Customer Officer of your organization. Jeanne’s virtual content focuses on a 20 minute inspiration and strategy presentation by Jeanne and is followed by 20 minutes of engaged conversation between Jeanne and your organization’s thought leaders on the best practices that will help you elevate your customers’ and employees’ lives during this unprecedented time of hyper-disruption.
Jeanne is a truly incredible partner who trailblazed the shift to virtual executive engagement with us in the most collaborative way possible. Her ability to help customers navigate their business in these unprecedented times was both empathetic and empowering.
—Jay Thayer, Senior Director, Executive Programs at SalesForce
Jeanne Bliss focused our leadership team on embedding her five competencies into how we do business. She united us in redirecting how we develop and grow our business and customer relationships.
—Doug Holte, President, The Irvine Company Office Properties
Jeanne Bliss’ five leadership competencies aligned our leadership team, and gave us a roadmap for improving our customer experiences.
—Pat Meyer, President & CEO, Pella Windows Corporation
From the moment Jeanne begins to speak, you feel a rush of energy and the passion of thirty years of intense customer focus packed into her five-foot frame.
—Bob Johnson, Vice President, Health & Wellness Century Furniture Corporation