Customer Experience Expert & Author

Jeanne Bliss Speaking Fee: $20,000 to $30,000

Speaking Fee:
$20,000 to $30,000

Travels From:
Available Upon Request

Secondary Topic Category:
Customer Experience / Service

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Jeanne Bliss At A Glance:

Jeanne Bliss pioneered the role of the Chief Customer Officer, holding the first ever CCO role for over 20 years at Lands’ End, Microsoft, Coldwell Banker and Allstate Corporations. Reporting to each company’s CEO, she moved the customer to the strategic agenda, creating transformational changes to each brands’ customer experience.

Jeanne Bliss helps companies and people become the best version of themselves. She guides them to define, build and live the behaviors and actions that will fuse customers to them, and ultimately create deep and memorable relationships. Creating these deeper relationships has been Jeanne’s singular mission for over 35 years.

Jeanne pioneered the role of the Chief Customer Officer, holding the first-ever CCO role at Lands’ End, Microsoft, Coldwell Banker, and Allstate Corporations. Reporting to each company’s CEO, she moved the customer to the strategic agenda, redirecting priorities to create transformational changes to each brands’ customer experience. She has driven achievement of 95 percent loyalty rates, improving customer experiences across 50,000-person organizations.

Her ability to effectively guide leaders and companies to earn customer-driven growth is based on these experiences as a practitioner for over 35 years working across organizations to unite the C-Suite and organizational silos; as well as guiding over 20,000 leaders around the world to understand that improving lives should be their most important strategic vision.

Jeanne is the Founder and President of CustomerBliss, and the Co-Founder of The Customer Experience Professionals Association and she has delivered over 2,000 speeches and workshops for nearly every business vertical in B2B and C2B companies on how to build the roadmap toward these deep and genuine customer experiences that earn passionate advocates both inside and outside of your business.

  • Jeanne Bliss: Virtual Deep Dives

    For over 35 years, Jeanne has been guiding companies to become BELOVED and UNFORGETTABLE; EARNING CUSTOMER GROWTH through their ELEVATED BUSINESS PRACTICES and the HUMANITY of THEIR PEOPLE. A pioneer and chief architect of the Customer Experience movement Jeanne Bliss takes the Hot Seat in her Virtual Deep Dives by sharing strategies that she herself would be implementing if she was the sitting Chief Customer Officer of your organization. Jeanne’s virtual content focuses on a 20 minute inspiration and strategy presentation by Jeanne and is followed by 20 minutes of engaged conversation between Jeanne and your organization’s thought leaders on the best practices that will help you elevate your customers’ and employees’ lives during this unprecedented time of hyper-disruption.
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