Speaker Profile Thumbnail for Jon Picoult

Customer Experience & Leadership Expert | Trusted C-suite Advisor | Building Loyalty in the Marketplace and the Workplace

Jon Picoult Speaking Fee: $20,000 to $30,000

Customer Experience & Leadership Expert | Trusted C-suite Advisor | Building Loyalty in the Marketplace and the Workplace

Speaker Profile Thumbnail for Jon Picoult
Speaking Fee:
$20,000 to $30,000

Travels From:
BDL - Hartford, CT

Primary Topic Category:
Customer Experience / Service

Secondary Topic Category:
Leadership and Management

 

Jon Picoult Speaker Profile: At A Glance

Jon Picoult is masterful at helping companies impress their customers and inspire their employees, creating raving fans that drive business growth. He is a noted authority on customer experience and customer-centric leadership.

Jon Picoult is masterful at helping companies impress their customers and inspire their employees, creating raving fans that drive business growth. He is a noted authority on customer experience and customer-centric leadership. A trusted advisor to the Fortune 500 C-suite, Jon has counseled business leaders worldwide on how to cultivate loyalty in both the marketplace and the workplace – not just by shaping people’s experiences, but also by shaping their memories. Princeton-trained in Cognitive Science, Jon uses captivating stories and eye-opening studies to explain the breakthrough, psychology-based strategies that successful companies use to turn everyday people into lifelong fans. Jon leaves audiences enlightened and energized to apply those same techniques in their roles and organizations. Jon’s insights have been featured by dozens of media outlets, including The Wall Street Journal, The New York Times, Harvard Business Review, Inc., Fortune and Forbes. His landmark study on the ROI of customer experience is one of the most widely cited pieces of research in the industry, referenced by firms such as McKinsey, Deloitte, Accenture, Forrester, SAP, and Oracle. Jon is also the author of the Amazon bestseller FROM IMPRESSED TO OBSESSED: 12 Principles for Turning Customers and Employees into Lifelong Fans (featured in The Wall Street Journal as a top reading pick). Currently the Founder & Principal of Watermark Consulting, Jon previously held senior executive roles at Fortune 100 firms – leading service, operations, distribution, technology, sales and marketing. Early in his career, at the age of 29, Jon earned the distinction of becoming the youngest executive officer in the over 150-year history of a global financial services firm with $500 billion in assets under management. Jon received his bachelor’s degree in Cognitive Science from Princeton University and his M.B.A. in General Management from Duke University.
"Jon was incredible! At our Leadership Conference, he spoke to our top 1,800 executives and had them absolutely mesmerized. Our CEO was so impressed by Jon’s keynote that he immediately arranged for everyone in the audience to get a copy of Jon's book. His talk was energetic, eye-opening, and eminently actionable. The impact Jon had on our organization cannot be overstated." -- VP of Global Event Operations, MetLife “The standing ovation said it all! Jon’s keynote had our 1,000+ franchisees on their feet and motivated to take action. The customer experience strategies he shared were fascinating, but what really set Jon apart was how skillfully he connected the dots for our audience, showing them exactly how to apply those strategies to their businesses. Jon’s keynote checked all the right boxes: It was engaging, customized, free of platitudes and full of actionable advice. If you’re looking for a speaker who will energize your audience around the power of customer experience, then Jon is the person you want onstage.” -- VP of Public Relations, Crumbl “Jon Picoult has been a cornerstone of our leadership development programs and one of our most highly rated and highly respected speakers. He does his homework to ensure he knows the audience and tailors the content to be fully relevant and insightful. The breadth and depth of the knowledge, perspective, and insight he brings has been invaluable to our leaders. Jon is an impressive, inspiring, and engaging presenter... a true professional in every sense of the word.” -- Executive Vice President, AT&T “Jon really brought the energy! What a fantastic presentation and delivery. He did an amazing job closing out our customer conference, sharing such compelling stories and tips throughout, all carefully tailored to our audience. I heard so many positive comments from the attendees." -- Chief Marketing Officer, UserTesting “Jon was fantastic! His presentation was extremely informative and highly entertaining. He gave us invaluable insight into what it takes to create a great customer experience – not only in terms of how we interact with our customers, but also how we interact with each other. He’s one of the best outside speakers we have ever brought in.” -- Chairman, Philadelphia Insurance Companies "Jon’s keynote from both a content and delivery perspective was world class. He provided clear, precise, relevant and actionable steps that our distributors can take to better serve our customers, all backed up with research, and delivered with illustrative and poignant stories. On top of this, Jon expertly tailored the message and takeaways to our industry, our audience, and our company’s strategy. In my many years of attending and hosting large corporate events, I’ve never seen a keynote speaker with as much 'meat on the bones.' Jon was a pleasure to work with." -- Director of Marketing, AGCO "Jon Picoult was the undeniable highlight of our leadership conference, delivering a keynote that left a lasting impact on hundreds of our top executives and managers. In my nearly ten years of attending dozens of similar events, I can confidently say Jon was the best speaker I’ve ever seen. He masterfully balanced audience participation with compelling storytelling, and seamlessly connected his framework for customer experience improvement back to opportunities within the healthcare industry. Audience feedback was overwhelmingly positive. Attendees found Jon’s keynote to be both insightful and deeply relatable. They emerged from his session feeling inspired, energized, and ready to take action." -- Senior Leadership Development Consultant, Kaiser Permanente
This is provided for informational purposes. Gotham does not represent these speakers exclusively. All information is subject to change, including fees. if this is your speaker page and you would like this page updated or removed please contact us and we will respond within 24 hours.
Gotham Artists