
Ross Shafer Speaking Fee: $10,000 to $20,000

Speaking Fee:
$10,000 to $20,000
Travels From:
Available Upon Request
Travels From:
Available Upon Request
Primary Topic Category:
Customer Experience / Service
Primary Topic Category:
Customer Experience / Service
Secondary Topic Category:
Moderators
Secondary Topic Category:
Moderators
Ross Shafer Speaker Profile: At A Glance
Ross Shafer is an Emmy-winning entertainer and business expert who’s rescued 23 companies from bankruptcy. His 10 best-selling books include Nobody Moved Your Cheese, Customer Empathy, No More Customer Friction, and RATTLED. Ross has worked with 3,000+ clients, including Apple, Microsoft, Hilton, Toyota, and FedEx. His WOW vs. POW method has revolutionized how companies retain customers and improve satisfaction scores—by eliminating pain points rather than relying on flashy extras.
As a popular headline comedian and 6-Time Emmy Award winning TV host, Ross Shafer has been a lifelong student of human nature. He says, “I have been eternally fascinated by the laughter and tears business.”
To date, Ross has hosted (5) network TV shows, (Match Game on ABC, Love me, Love Me Not on USA, The Late Show on FOX, Days End on ABC, and Almost Live on NBC).
As a serial entrepreneur, Ross has rescued (23) businesses from bankruptcy and turned them around for a tidy profit. To that end, he has leveraged his business savvy to write and produce (14) Human Resource training films on Customer Service, Motivation, Leadership, and Peer Pressure, and has authored (11) books; Cook- Like-A-Stud, Nobody Moved Your Cheese, Customer Empathy, The Customer Shouts Back, Are You Relevant? No More Customer Friction, Grab More Market Share, Absolutely Necessary (coauthored with Michael Burger), Behave Like a Startup, Success, It’s on You, and Rattled (co-authored with Allison Dalvit).
Today, Ross is the funniest and most sought after corporate keynote speakers on the subjects of Customer Friction, Personal Growth, Reinvention, Resilience, and Market Relevance.
Ross is the beaming father of three children and “Papa” to four grandchildren.
“Just a short note to say how much we enjoyed your speech at the Atlanta History Museum. I thought the Wow/Pow customer focus was particularly relevant, and we’ve used your idea of (sales) storytelling has been used on several occasions ever since our meeting."
-Rentokil Initial CEO (May 2025)
“The feedback we have received so far has been outstanding. The biggest comment was that everyone wished we had given you longer to speak so they could hear more of your message!“
-Great West Casualty Insurance (April 2025)
“Let me say, you truly captivated our company. Your genuine, funny, authentic presentation really resonated. And your real-life examples of POW and WOW were perfect.”
-Valet Living CEO (February 2025)
“Ross Shafer was brilliantly funny. More than engaging, he was riveting. He tailored his content perfectly to our theme. His insights were as impactful as they were entertaining.”
-RMLS President & CEO (February 2025)
“I can’t tell you (in a few words) how much I enjoyed spending time with you. And of course, you did a great Keynote job – very well received. And the “pow” and “wow” factor fits right into our last two years of sales training.”
-Soprema CEO (February 2025)
“You were an absolute joy to have on the team. The (Family Feud) game was a huge success because of you. The awards really came to life with your ad libs. You got the tone just right! The head honchos all loved it.”
-Magnolia Productions - Cadence event (January 2025)
“It went fabulously! Ross did a fantastic job. We’re so grateful for his time speaking at our event.”
-Vesuvius
“Ross is a hidden gem! Everyone of all ages can relate to his humor and he did an amazing job connecting to our audience. He puts in the time and effort before he speaks to truly understand how he can add value to your program!”
-Vertafore
“Ross was great! Truly appreciate how he absorbed our five imperatives and shared humor, lessons, and anecdotes in support of our message.”
-QinetiQ
“Ross, you far exceeded our expectations. We were looking for someone who could deliver a relevant message and get people buzzing. The entire audience was laughing from beginning until the standing ovation at the end.”
-GWN Securities
"Ross Shafer’s brilliant combination of humor and highly humanistic messaging got a thunderous and sustained standing ovation from our nearly one thousand top performers. Ross stayed for an additional two hours to satisfy the scores of our agents who wanted to take selfies and chat with Ross."
-Home Services of America
“Although you’ve probably heard it several times by now...once again you made the A.C.E.C Intl. Engineering Awards DC's best entertainment ticket of the night! Well done again!”
-American Consulting Engineers Council
“Read Ross’s book now and over the course of your lifetime you’ll save thousands of dollars in the Self Help section.”
-Bill Maher
“I wouldn’t be the comedy genius I am without Ross Shafer.”
-Joel McHale
“Finally a motivational speaker without the speech. Ross Shafer is one of the funniest guys I know.”
-Jay Leno
“Ross Shafer coined the phrase ‘Bill Nye the Science Guy’ and gave me my start on TV.”
-Bill Nye
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