Speaker Profile Thumbnail for Shep Hyken

Award-Winning Keynote Speaker | NYT and WSJ Bestselling Author | World-renowned expert in Customer Service & Customer Experience

Shep Hyken Speaking Fee: $20,000 to $30,000

Award-Winning Keynote Speaker | NYT and WSJ Bestselling Author | World-renowned expert in Customer Service & Customer Experience

Speaker Profile Thumbnail for Shep Hyken
Speaking Fee:
$20,000 to $30,000

Travels From:
Available Upon Request

Primary Topic Category:
Customer Experience / Service

Secondary Topic Category:
Customer Experience / Service

 

Shep Hyken Speaker Profile: At A Glance

Shep Hyken is a customer service and experience expert, researcher, and a New York Times and Wall Street Journal bestselling author. Shep works with companies and organizations that want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he’s the author of 8 books, including his latest, I’ll Be Back: How to Get Customers to Come Back Again and Again. He is also the creator of The Customer Focus™, a customer service training program that helps clients develop a customer service culture and loyalty mindset.

span style="font-weight: 400," Shep Hyken /span span style="font-weight: 400," is a /span span style="font-weight: 400," customer service and experience expert /span span style="font-weight: 400," and the Chief Amazement Officer of Shepard Presentations.  He is a /span i span style="font-weight: 400," New York Times /span /i span style="font-weight: 400," and /span i span style="font-weight: 400," Wall Street Journal /span /i span style="font-weight: 400," bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.  Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of /span i span style="font-weight: 400," Moments of Magic /span /i i span style="font-weight: 400," ® /span /i span style="font-weight: 400," , /span i span style="font-weight: 400," The Loyal Customer /span /i span style="font-weight: 400," , /span i span style="font-weight: 400," The Cult of the Customer /span /i span style="font-weight: 400," , /span i span style="font-weight: 400," The Amazement Revolution /span /i span style="font-weight: 400," , /span i span style="font-weight: 400," Amaze Every Customer Every Time /span /i span style="font-weight: 400," , and /span i span style="font-weight: 400," The Convenience Revolution /span /i span style="font-weight: 400," . He is also the creator of /span i span style="font-weight: 400," The Customer Focus /span /i i span style="font-weight: 400," ™ /span /i span style="font-weight: 400," , a /span span style="font-weight: 400," customer service training /span span style="font-weight: 400," program that helps clients develop a customer service culture and loyalty mindset. (Now available as an online/web-based training program!) /span span style="font-weight: 400," In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&,T, AETNA, Abbott Laboratories, American Express - and that’s just a few of the A’s! Shep Hyken’s most requested programs focus on customer service, customer loyalty, internal service, customer relations and the customer experience. He is known for his high-energy presentations, which combine important information with entertainment (humor and magic) to create exciting programs for his audiences. /span  ,
Gotham Artists