Award-Winning Keynote Speaker | NYT and WSJ Bestselling Author | World-renowned expert in Customer Service & Customer Experience

Shep Hyken Speaking Fee: $20,000 to $30,000

Award-Winning Keynote Speaker | NYT and WSJ Bestselling Author | World-renowned expert in Customer Service & Customer Experience

Speaking Fee:

$20,000 to $30,000

Travels From:

Available Upon Request

Primary Topic Category:

Customer Experience / Service

Secondary Topic Category:

Customer Experience / Service

Shep Hyken Speaker Profile: At A Glance

Shep Hyken is a customer service and experience expert, researcher, and a New York Times and Wall Street Journal bestselling author. Shep works with companies and organizations that want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he’s the author of 8 books, including his latest, I’ll Be Back: How to Get Customers to Come Back Again and Again. He is also the creator of The Customer Focus™, a customer service training program that helps clients develop a customer service culture and loyalty mindset.

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Creating an Amazing Customer Service Experience

While the title can be changed to meet the theme of the meeting, this is Shep's general customer service program. Customer service and experience have become the focus of attention for most organizations around the world. Your customers no longer compare you to your direct competition. They compare you to the best service they have ever had. Topics in this presentation can include Moments of Magic®, creating the customer-focused culture, customer loyalty, internal customer service and more. Customer service is not a department. It's a philosophy to be embraced by everyone in an organization. Shep works with you to craft a customized presentation that is on target for your audience.

Amaze Every Customer Every Time

To get and to keep your customers you must deliver an amazing experience. In this fast-paced and content-rich presentation, Shep will share some of the 52 "Amazement Tools" featured in the book of the same name. The audience will learn best practices, tactics, and strategies to help them deliver the most amazing customer service on the planet. This is must-have information that will help transform your organization into a seriously customer-focused operation ... with a serious competitive edge!

The Convenience Revolution

Today's customers want a convenient and frictionless experience. Companies like Amazon and Uber disrupted their respective industries by being more convenient. But, you don't have to disrupt your entire industry. Just disrupt your competition. Learn how to leverage convenience as a powerful way to differentiate yourself from your competition. You'll learn six compelling strategies to fuel your plan to create convenience for your customers. This may be one of your most important and powerful customer experience strategies.

The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience

Shep's New York Times and Wall Street Journal bestselling book has turned into one of his most requested speeches. The Amazement Revolution is the culture that can drive any organization - from one employee to tens of thousands - to focus completely on delivering an amazing customer experience. Shep's simplistic concept of Customer Amazement is about being better than average, all of the time. Topics include creating a Membership Experience, building a culture of F.U.N., managing the After-Experience and more.

The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers into Customer Evangelists

This presentation is based on Shep's Wall Street Journal bestselling book of the same name. This speech will take your audience through the five "cults," or phases, that all companies must go through to create an experience that turns your satisfied customers into customer evangelists. The audience will be introduced to a concept that leads both customers and employees through five distinct cultural phases - from "uncertainty" to "amazement." Beyond the concept, Shep shares specific strategies that the audience will be able to implement immediately.

Focus on the Customer

Perhaps your organization has held focus groups where customers are brought into a comfortable environment and asked questions. Imagine taking the focus group live, in front of your organization's executives, salespeople, etc. Shep Hyken will host and facilitate a focus group in front of your audience. Shep will learn specific information about your business and industry, learn about your customers, and develop questions to ask them. But most importantly, Shep will open the session up for questions from the audience. Your people will be able to ask these customers virtually any questions they have ever wanted to ask - no holds barred! Shep encourages participation and keeps the program moving with high energy and his own brand of humor.

What is Shep Hyken's speaking fee?

Shep Hyken's speaking fee typically ranges from $20,000 to $30,000. The lower end usually applies to virtual engagements, while the higher end is for in-person events in the US. However, fees may exceed this range for a variety of reasons, like extended activities or international travel. Other factors such as popularity, career stage, and current demand can also influence the final fee.

For an accurate and up-to-date quote based on your specific event details, please contact Gotham Artists. We will provide detailed information and assistance to ensure you have the latest fee structure.

Why Book Shep Hyken with Gotham Artists?

Booking Shep Hyken with Gotham ensures a seamless and personalized experience for your event. We’re dedicated to connecting audiences with top-tier talent, ensuring each event is not only successful but memorable. Here’s why you should choose Gotham Artists:

Expertise and Experience: With over a decade in the industry, we have the expertise to match the perfect speaker to any event, whether corporate, educational, non-profit, or private.

Personalized Service: We take a personalized approach, diving deep into the specifics of your event to recommend speakers that resonate with your audience.

Dedicated Support: From initial consultation to event day logistics, we provide comprehensive support, ensuring everything runs smoothly. Our dedicated team ensures that everyone is in the right place at the right time, and their fast response times guarantee you get accurate information quickly.

How Do I Know if Shep Hyken is the Right Keynote Speaker for My Event?

We get it: Choosing the right keynote speaker is essential. Our team can provide personalized recommendations to ensure your event is a success. Here are key factors to consider:

Expertise: Ensure the speaker’s knowledge aligns with your event’s theme or industry.

Engagement: Look for a speaker who can captivate and inspire your audience.

Testimonials: Check past client reviews for insights into the speaker’s impact and reliability.

Budget and Availability: Confirm the speaker’s fees fit your budget and they are available for your event date.

Customization: See if the speaker can tailor their message to suit your audience.

For assistance in finding the perfect speaker, contact us . Click the “Check Availability” button to get started.

How Far in Advance Do I Need To Book Shep Hyken?

The sooner, the better! In general, it’s best to book your keynote speaker as early as you can. Whether you know Shep Hyken is your best choice, or are open to other fantastic options, speakers are in high demand and calendars fill up fast. If your event is during a busy season, early booking is especially crucial.

If you have any more questions or need further assistance, don’t hesitate to contact us. We’re here to help you make your event a success!

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