Speaker Profile Thumbnail for Shep Hyken

Customer Service and Experience Expert—Hall of Fame Speaker—New York Times and Wall Street Journal Bestselling Author

Shep Hyken Speaking Fee: $20,000 to $30,000

Customer Service and Experience Expert—Hall of Fame Speaker—New York Times and Wall Street Journal Bestselling Author

Speaker Profile Thumbnail for Shep Hyken
Speaking Fee:
$20,000 to $30,000

Travels From:
STL

Primary Topic Category:
Customer Experience / Service

Secondary Topic Category:
Business & Entrepreneurship

 

Shep Hyken Speaker Profile: At A Glance

Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations

Shep Hyken is a globally recognized customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. A New York Times and Wall Street Journal bestselling author, Shep has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with organizations of all sizes to build loyal relationships with customers and employees. His insights have been published in hundreds of articles, and he is the author of multiple bestsellers, including Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, and The Convenience Revolution. He also created The Customer Focus™, a comprehensive customer service training program, now available online. Since founding Shepard Presentations in 1983, Shep has collaborated with hundreds of clients, from Fortune 100 companies to small businesses. His impressive client list includes American Airlines, Anheuser-Busch, American Express, and AT&T, among many others. Shep’s high-energy presentations combine actionable strategies with humor and magic, making his programs engaging and impactful. His most requested topics include customer service, customer loyalty, internal service, customer relations, and customer experience.
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